Build a strong relationship with customers can boost your business sells. So it’s very important to create strong relationship and you can improve by adopting following strategy.
Staff codding knowledge to be improved:
We can improve customer service staff knowledge by organizing different workshops. We can ask to our developer team for organizing workshops and give a good knowledge about coding to customer services staff.
Give a report of website with a correct timing of development:
Develop software which can share reports between developer team and customer services team. We can develop this software with help of our developer team.
Reduce the waiting time:
We can address this problem by hiring more customer service staff.
Make aim of organization like below.
We are committed to:
• Providing friendly environment for our customers.
• Give you the best and accurate information. This will help you to create great relation with us.
• Give you quick response about your queries and confusions.
We ask that you as our Customer:
• Give us your precious time to solve your problems.
• Respect other customers
• Share any query without any hesitation.
We invite you to:
• Give us your valuable feedback for improving our services.
• Appreciate our customer service by your nice words.
• See our other customer’s products and give us feedback about our work.
How can we get feedback?
We can improve our service by customers feedback and following ways are good ways to get feedback from customers.
• Website: Online Feedback forms through website
• Email: for promo
• Telephone: Feedback through telephone
Other Technology as Social Media:
Social Media is playing vital roles in our lives. We can use social media to improve our business and get instant feedback about our customer service.