Customer service means as much as you can make happy your customers. Important of customer service increase day by day. Nowadays customer service play vital role in a good business. Good customer service means good in product sells.
Customer always like instant response from the company and achievement of instant response is only possible by good customer service.
Good customer service always satisfy customers and build a long term relationship between company and customer.
If a company solve the customer issue then the customer always choose that company.
There are many ways to provide customer service for a business some are as following.
- Telephonic Calls
Most of companies are using this way to provide their customer service. Main things of this way, company use easy to remember phone number so there can customers memorize their numbers.
- Customers Care Desk
Some companies also provide direct customer service by appointing employees and place them into their offices.
- Online Chat
Nowadays websites are also boosting in product sells and most of online services like webhosting companies are using online chat system to satisfy their customers.
Emails are little bit slow process but still very efficient. Small companies easily provide this way.
- Social Media
This is new and latest way to provide customer services. Like Telegram and WhatsApp applications are using for this way.
Methods of Gathering Information and Feedback:
It is very important to get feedback and information from your customers that you are making your customers happy or not. If your customers are not happy then you can change your strategies. If you don’t know your customers opinion then you will be lose your large numbers of customers.
Some of following techniques are used by majorities of companies.
• Online Feedback Form
• Through Email Surveys
• Returned Products
• Mystery Shoppers
• At the End of Chat Sessions
• Through Telephonic Call
From above methods we usually get the information of our customer satisfaction.
We use the following type of information through above methods.
• A quality and behavior of current customer service
• Customers most listed complains
• The way of our customer service staff talk
• Are our team are friendly or not
• Handling of problems
• Knowledge or our team
• Provision of feedback